You can't anticipate a crisis. You can't predict how big it will be or how much it will impact on your organisation.
Watching an organisation go through a crisis can be like watching a kid's football game. There's lots of energy and commitment, but little coordination. They're mostly focussed on the ball, running where it goes, not thinking about the plan or their role in the strategy. It's not impossible to get a goal but it's usually through luck, not teamwork.
Unfortunately, particularly in today's climate, no organisation can afford to lose the crisis game.
You need realistic plans with properly trained and exercised staff to assure you and your stakeholders that you're crisis ready.
Practical solutions from those who have been there.
Real experience and genuine solutions.
Peace of mind.
What turns a disaster or major accident into a crisis is outrage from those affected.
The boss will always be away – plan accordingly.
Recognise that the most important asset in a crisis is information.
Plan for a long operation – think about resting people.
Look after each other.
A plan that hasn't been exercised is not a plan.