Services

Crisis Ready offers a combination of off-the-shelf and tailored programs to suit your needs and budget. We're experienced crisis practitioners who have been there and made it through.

Crisis Ready Training Services

Crisis Ready offers a number of standard and tailored training packages. Our trained and experienced trainers are able to draw on first-hand experience with practical approaches and solutions to get your team to be the very best.

Media Training

Crisis Ready media training is delivered by experienced media performers, not journalists, who have been professional spokespeople and know how it feels to be in front of the media.  Crisis Ready provides tailored, practical solutions to prepare media spokespeople and their support team to get the best from media encounters.  Crisis Ready has its own radio and video production facilities capable of providing a realistic simulation of media encounters while demonstrating the media process to build an appreciation of the media’s work.  This in turn builds confidence and a better a better understanding of the media.  The media are not the enemy: bad media relationships are.  

Media Spokesperson Development

Performance confidence is vital in order to maximise the benefit of any media encounter.  Confidence is built through understanding the media and practice.   Building a sound media capability is about building a team that can prepare and support the spokesperson.  Crisis Ready can build your team’s ability to maximise the benefit of media exposure by providing sound theory and practical training.  Our Spokesperson Development training delivers a trained, confident team to get the best from the media.

Crisis Media Training

Recent research indicates around 30% of all learnings following a crisis relate to communications. It's vital to get media relations right in a crisis. Our media training will prepare you for the most hostile of media interviews and give you the confidence and skills to get your messages out.

Issues Management

Based on a proven methodology, this training will provide participants with a systematic approach and tools to analyse, breakdown and manage an issue.  The training is conducted over 3 hours and includes a practical simulation to try out the methodology in a realistic scenario.

Crisis Management

What is a crisis? How does it feel? What will happen? What do we need to do to be ready?

Our qualified trainers can share personal experiences backed by academic rigour to get your team in the right frame of mind to prepare for a crisis and focus their efforts on the preparations that matter.

Disaster Operations Familiarisation

Disasters can strike at anytime and they don’t always happen to somebody else.  Based on practical first—hand experience, this training will build an understanding of natural and man-made disasters, disaster management and the flows of information and communication in disasters.

Connected and Informed

Connected and Informed is Crisis Ready’s flagship training package based on the book Connected and Informed written by highly respected crisis communications expert Catherine Matheson.  This one day course bridges the gap between communicators and responders to tear down communication silos and ensure everyone has the information they need, whatever their role in the emergency response.  The course is equally suitable to communities and Councils as it is to companies needing to build a greater appreciation of the role of communications in managing issues, crises or emergencies.

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Crisis Planning

Either starting from scratch or reviewing your current plans, our crisis hardened team know what will really work. A plan needs to be useful at 2am on a Sunday morning when you get that call - realistic roles and responsibilities with processes that make sense.

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Crisis Simulations

A plan that hasn't been exercised is not a plan. Crisis Simulations test your systems and people to identify gaps before you find out under fire.

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Crisis Ready Retainer Service

For a small monthly fee, Crisis Ready are on call to assist in a crisis but also be on the end of the phone to advise in your preparedness work at no extra charge.

What turns a disaster or major accident into a crisis is outrage from those affected.

The boss will always be away – plan accordingly.

6 Things to Remember in a Crisis

Recognise that the most important asset in a crisis is information.

Plan for a long operation – think about resting people.

Look after each other.

A plan that hasn't been exercised is not a plan.